Direct TV and Multiband
I am not very happy with neither one of these companies. I am not sure who I am most annoyed with, and this is probably not a post they want to be featured in. Normally I have been very happy with Multiband, I believe their a North Dakota company, they have cable here in the building and are a dealer of Direct TV. A couple of weeks ago they had a open house in our community room at my apartment complex. My husband and I decided to go, we didn’t think we would find anything to lower our bill, so we didn’t go in with a plan to change or service.
We found out they were offering a better deal with Direct TV the 150 channels, and a DVR, it was quoted at 44.99 and our Internet should have went down about 5 dollars. My husband and I decided this was a good deal, so we changed. Sounds like no problem, right! Well this week I got my bill from Direct tv, and it was close to 70 bucks. What why so expensive, so I looked well they were charging me 57.99 or something, well gee that like a lot more then quoted.
Yesterday I came home to call Direct TV, to find out why my bill was so expensive and why I was not being charged the quoted price. I was informed that I needed to fill out a rebate form but hey you might not get the full rebate, it might only be 8 bucks a month off the bill. Well gee that still close to 50 bucks. So I explained to the operator that I was quoted this prices and I wanted to know why this was not happening and told her I felt my bill should be corrected to what I was quoted she was not interested in doing this and told me she could fill out the web form for the rebate back so I told her to do so since I had no TV or internet right now, because I came home and it was all down.
Well talking to Direct TV did little good for me. So today I decided to call multiband, about this and let them know I was not happy with them not informing me it was after a rebate. Had I knew that I wouldn’t have changed my services, because it would not help. Well The lady basically gave me the well that Direct TV billing problems and we can’t do anything about it. Well first off your sales rep did not give us all the information he should have. Secondly if your a direct dealer well you should be able to go to that company on your customer behalf and make things right for the customer.
I am very disappointed in this, I feel that this problem could have been handle better. I feel frustrated because now my husband and I have to pay two different bills for TV this month which are equal almost in price and that not fair to us as their customer.
I really think they fall short on their customer service, which usually is good.
Evelyn said,
September 22, 2009 @ 5:32 am
This happened to me and several of my neighbors.. We where never told about any rebate! and my bill was over $70.00 a month. I will report this to the better buisness department. We work hard for our money. I will never refer any one i know to direct tv! I will go with comcast all the way. Direct tv/Mutiband are a rip off!!!!! DON’T DO IT. YOU WILL PAY MORE THAN CABLE!
admin said,
September 22, 2009 @ 12:49 pm
I have used Comcast in the past and they are far worst then anything I have had to deal with. I will never use Comcast not after the crap they did to my animals while I was on a family emergency. They where updating the lines in my apartment building, I ended up with a cat with chemical burns because they dumped a bunch of chemical down on the floor while removing stuff from my pantry. They never told me they needed to to go through. They broke things which I got from my grandma for holidays, and some of those things where with the family since my dad birth. Because they never bother to cover my rats cage, my rat got extremely sick and died. So I will never do Comcast, I could try an other avenue.
Marjorie said,
January 11, 2010 @ 8:56 am
Same thing happen to me we when I first got Direct TV through Multiband. I was told my bill would be $39.99 a month and when I got the first bill it was $70.00. I have been fight with them since I received my service 06/30/2009 about my bill. But get this: Directv owed we credits because they failed to turn off my free services (HBO) after I call way in adavance. Well Multiband would say they hadn’t received the credits or the correct about and on 01/1/2010 they turned my service off for $49.99 (1 month billing). I told them their statement stated that I had ten days from the due date to pay the bill but they said that is only if you aren’t deliquent.
Today is 01/10/2010 and I do not have satellite service and was told someone could come out today and see why I do not have a signal. I asked them what time because I work and they said between 8:00 a.m.-6:00 p.m. Now what kind of business is that. Comcast may be bad but at least they give you a better time frame and stick with it. Aslo when you call Directv or Multiband the people who answer the phone know very litte, nor do they try to provide good service.
Just to think we wonder why the state of the economy is the way it is today. RIP-OFFS by big businesses and BIG SHOTS who don’t give a dam about anyone but themselves and making a profit. If we as consumers don’t take a stand and learn to report bad business/service we will never get ahead.
AT&T offer TV service but I am not so sure about them, but at least you do get better customer service when you take a complaint to them. AT LEAST FOR NOW.
admin said,
January 11, 2010 @ 4:06 pm
I will never go with comcast because they cause serious damage to my pets. They where irresponsible and not careful, killing my rat, and almost doing the same to the cat. Grant it they paid the bill but add that on top of their person ate my food.
What had happened is I lift on an emergency, almost lost my granny. Management had lift them in my apartment because of the line upgrading they were doing. I had one chair disappear and no one was able to tell me what happened to it. They ate food from the frig and cabinet, so this type of disrespect is well nicely put not what I want to deal with, so Comcast will not be in my home probably for a long time.