Say What I Think

Friday I ended up talking to PayPal three times, the first time it was because I wasn’t sure how to use the card in the ATM. I needed to take care of a charge that was going through my bank where I didn’t have enough money and I couldn’t wait for the length of time it would take to show up in my bank account. Some how my account was put on hold for suspicious activity with the bank, that probably took a hour to solve. At this time I decided nothing but the money for payment going through the account should be taken out of the bank until I know it is fine. My bank found the problem and it was fixed, basically I logged in at the exact time they were upgrading. The young man from paypal was helpful, and asked if I needed any more help. I asked him if he would be able to tell me what the id code was in case I remember wrong. He didn’t know that which is good but knew how I could change it and told me. I remember right. He did a very good job of helping me and wanting to go the extra mile. He got it right the first time.
Later that night I had my electric company lie to telling me it wasn’t being accepted. I found out it was actually being accepted. I am a lot calmer then Friday I had some time to calm down, and write nicely.
I decided to call them to find out why it wasn’t being accepted. During this time I decided I would find out my balance. What the heck it’s 10 bucks, NO that’s wrong I should have a lot more then that in there.
I wasn’t asking my electric company for a gold chain I was just asking them to get it right the first time. The second rep. from Paypal told me I would first need to call the electric company and try to solve it with them. I hung up with her, and gave the same number a call I had just hung up with for the electric company. I got another rep, and he was difficult, by the time I called PayPal the third time I was in tears and furious, so was my husband. What I had lift after I payed the electric bill was supposed to go to gas in the car, which can’t happen since they ran the card two times with it being approved and 2 times with it being declined, gee I wonder why. Then I did try to get it to work on line too.
The third operator at PayPal, I know she had to think Oh No not a explosive Customer this call won’t be fun. Instead of letting my furiousness rubb of on her she listen to my problem. She listen to what I had to say, which a lot of call center when you start I am Furious, right now and I need help and I hope you can help me. I told her what had happened that I spend close to a hour and a half with Xcel Trying to pay my electric bill and they told me that it wasn’t running. The first call to them was over a half hour, so I am adding the time together.
I told her I gave them permission to charge my card once, but she kept telling me it wasn’t being accepted. My Paypal rep looked at it and told me two of the 4 times it was accepted, so she didn’t see why they were telling me it wasn’t being accepted. She told me she would only allow the card to be accepted once and would remove the second transaction off of it. The third and Fourth would not go through because they were declined once. I asked her if they rerun it will it go through. She told me if that happens call back and report it, and they would canceled the card and reissue a new one. I do not think I will ever pay Xcell this way again. I am glad Paypal did such a good job of working with me to solve the problem. By the end of the call I actually laughed and felt better about the whole situation.

On Friday afternoon I called the electric company, I wanted to make a payment with my Mastercard from Paypal. At the time I did not have account number for Xcel, fine I will call back later. They weren’t able to help me because of no account number for my electric company.
Well I ended up telling them I would call them back later that night when I got home, which was around 1020. Sure enough there was someone there with Xcell Credit payment people, and I told her I would like to make a payment using my Mastercard from Paypal. She ran it through and said it was declined, that’s odd, so we tried 3 other times, each time she told me it wasn’t approved. I was a little confused because they said they took Master card but not Visa. I finally decided to tell her I would try on line, and when I tried on line it told me it was declined. I decided I would call Paypal to find out what for, I went for the option of see what’s in my account. There was only 10$ in my account that odd I should have at least 140 in there if none of the transactions when through I pulled it up on line and decided I go through to a customer service rep and find out what my next step would be. I found out that Xcel Energy Credit payment people did take it out of my account 2 times. I had explained to Paypal what happened and was told I needed to first talk to the company who got it wrong. Okay that sound be easy enough.
I called Xcel credit people back told them that it was accepted through paypal twice and I only wanted one payment to go through. The rep on the phone didn’t get it. I was on the phone for close to a hour with this guy and getting angrier by the minute. I asked to speak to his supervisor after being told that several times I didn’t know what I was talking about because my credit card wasn’t approved. I was like Yes it was I am looking right at my account and this needs to be solved now. I asked to speak to his supervisor he refused to send me through.
I finally got so mad with the whole situation I put the phone on speaker so my husband could hear the conversation. My husband heard the way he was treating me. He told me that I would have to wait up to 48 hours to have my account credited and that I needed to call yet another number. I asked him are they still open this late at night. He said Yes, We where on the phone a few more minutes, with the guy who was telling me with out saying it out right that I was stupid and didn’t know what I was talking about.
Not like I was asking them for some sexy shoes, I just wanted to pay my electric bill and then after I found out they did it all wrong I wanted it to be corrected. They took all my money out of my account and Praise the L-rd that Paypal don’t let it go over what we have in the account. I would be more angry if I had to pay for overdraft fees.
I was beyond upset with customer service at Xcell Credit card company. I called their 800 number they sent me to and they where closed until after the holiday. What the heck am I to do, by that time both transaction would be approved by paypal and then I would have to argue with them some more.
Now I have worked in a call center and I know you can reverse payments because I have had to when funky things happen like this. They lied to me told me they couldn’t do anything. Xcel Customer service needs a lot of improvement to bad there are no other electric company I can go to right now.