On Friday afternoon I called the electric company, I wanted to make a payment with my Mastercard from Paypal. At the time I did not have account number for Xcel, fine I will call back later. They weren’t able to help me because of no account number for my electric company.
Well I ended up telling them I would call them back later that night when I got home, which was around 1020. Sure enough there was someone there with Xcell Credit payment people, and I told her I would like to make a payment using my Mastercard from Paypal. She ran it through and said it was declined, that’s odd, so we tried 3 other times, each time she told me it wasn’t approved. I was a little confused because they said they took Master card but not Visa. I finally decided to tell her I would try on line, and when I tried on line it told me it was declined. I decided I would call Paypal to find out what for, I went for the option of see what’s in my account. There was only 10$ in my account that odd I should have at least 140 in there if none of the transactions when through I pulled it up on line and decided I go through to a customer service rep and find out what my next step would be. I found out that Xcel Energy Credit payment people did take it out of my account 2 times. I had explained to Paypal what happened and was told I needed to first talk to the company who got it wrong. Okay that sound be easy enough.
I called Xcel credit people back told them that it was accepted through paypal twice and I only wanted one payment to go through. The rep on the phone didn’t get it. I was on the phone for close to a hour with this guy and getting angrier by the minute. I asked to speak to his supervisor after being told that several times I didn’t know what I was talking about because my credit card wasn’t approved. I was like Yes it was I am looking right at my account and this needs to be solved now. I asked to speak to his supervisor he refused to send me through.
I finally got so mad with the whole situation I put the phone on speaker so my husband could hear the conversation. My husband heard the way he was treating me. He told me that I would have to wait up to 48 hours to have my account credited and that I needed to call yet another number. I asked him are they still open this late at night. He said Yes, We where on the phone a few more minutes, with the guy who was telling me with out saying it out right that I was stupid and didn’t know what I was talking about.
Not like I was asking them for some sexy shoes, I just wanted to pay my electric bill and then after I found out they did it all wrong I wanted it to be corrected. They took all my money out of my account and Praise the L-rd that Paypal don’t let it go over what we have in the account. I would be more angry if I had to pay for overdraft fees.
I was beyond upset with customer service at Xcell Credit card company. I called their 800 number they sent me to and they where closed until after the holiday. What the heck am I to do, by that time both transaction would be approved by paypal and then I would have to argue with them some more.
Now I have worked in a call center and I know you can reverse payments because I have had to when funky things happen like this. They lied to me told me they couldn’t do anything. Xcel Customer service needs a lot of improvement to bad there are no other electric company I can go to right now.