Yesterday my husband and I needed to kill a couple hours before our friends birthday party. We decided we would go to Best Buy in Roseville Mn. I honestly will have to say I was surprised at the 2 out of 3 people we talked to did good, and one person did horrible as far as customer service goes. We also a couple of times felt invisible. I understand and realize there are many other customer in the store and my husband and I aren’t the only ones in there. I don’t have a problem with sales associates helping other people but I have a problem when you look like your needed help not being asked anything or communicated with.
My husband and I where looking at some of the TV, in August we are going to be getting some money from Property taxes which is nice. We are now starting to look seriously at some flat screens which we are interested in. I have no problem waiting for help, I have no problem with a associated who doesn’t know every single question your have, as long as they are willing to go and find the correct answer. The first associate we talked to was really rude to my husband and I. I didn’t like it and to be honest had we had the money at that time I would have told my husband we aren’t getting this here today. The associate pretty much called my husband and I a lier okay I am not saying we had our information right, but I am pretty sure it was right or we where giving the wrong information at a Best Buy. The associate was very rude to us and eventually walked away from us show little or no interest in helping us. We continued looking on our own to see if we could find the TV we saw a few weeks back. Another associate came by and asked if we needed anything. My husband said I think I will pass I already been called a lair by one of your people. This associate didn’t even care about what happened or how my husband and I felt insulted. He didn’t even try to make it better. I told my husband let’s go over to the music store because I want to see what they have.
I have a home recording studio one that now don’t work with my new Operating System so time for me to start looking at something new. My husband was showing me what he used to take care of Rabbi sermon and said it might be a good program for me. I was looking at it and asking my husband questions which clearly he had little clue what I was going for. One of the associates came up and try helping us and was doing fairly good, the other associate in there heard us talking and he graduated from music school and knew exactly what I was talking about with my problems I was experiencing with my old software. He came over and started helping out his associate, and ended up taking over answering my questions I am glad he did. He was knowledgeable in both the computers and the software and was able to lead me the direction I needed for getting my tracks down with out getting stressed because it simply isn’t working the way they said it aught to. Now I know I need to get a piece of equipment which connects to my computer and basically takes over the sound card job. It looks like it needs it’s own electric source. I forgot to ask about that, maybe next time I go in I will have to ask about that so I don’t kill the computer. He recommended some software and told me it was not easy to use but it was the best. He had to spend a lot of time with it but it was worth it in the end. Now if I get this program and don’t understand it, guess who I am goin got go to Best Buy music man and see if he can explain it. He was very good at what he did, and now I know what I need to save up for and hopefully soon I will get a job that will allow me to save up.
Now on to the third person. Wow, and I was beginning to think we turned invisible there. My husband is wanting to get some memory for his Insigna Sports. He wasn’t sure what to do. The third associate also did a very good job and kept my husband from having further headaches.
Now I will say if they where on a cat tree the first guy we dealt with probably would have been on the very bottom, the 3rd would have been on the middle and the 2nd would have been the king of the cat tree. Grant it we talked to more people then just the 3 associates so if we added it all together it would have been 3 out of 6 good which is kind of sad, I really think some of their associates need some more training maybe by the 3 that did a great job with my husband and I could help them.