Say What I Think

Today I called T-Mobile, I had two problems. One was pretty major in my mind, because I was going to be stuck with a huge overage fee. Lets see overage is 40 or 45 cents, so my bill was going to be close to 48 bucks over. Yeah that not good. My 2nd problem is the last week or so I haven’t been able to receive my husband text, and he me. This is a problem since my husband and I can’t always talk on the phone.
I have went over my minutes because of going back to school and family troubles. I am not seeing my minute usage for a bit staying under 600 minutes, so I needed to figure out what was my best route. Do I get the Fav. five or increase to 1000 minutes. I wasn’t sure what the best fix would be for this so I decided to call in and discuss it with someone.
I will say I am impressed with the Customer Service people at T-Mobile Call center, they listen and take the time to help, and discuss the option. I started out my conversation with, I hope you can help me. After talking to the customer service person I had explained that this month my phone has been used a lot. Between school and my husband parent being sick. I explained that I was calling people in my family or friends when my husband wasn’t around so I could vent some stuff out. She had told me that it sounded like increasing the minutes was my best course of action and that she could back date it. Instead of being close to 50 more this month it would only be 10 more then normal. Okay I can handle that very easily.She answered my questions about the Fav five problem with that is my classes change each month and maybe not at the same time each month. I can change all five of them once a month. She explained it to me which was nice.
Then I brought up the Texting issue with my husband. I found out that Virgin and T-Mobile need to learn to play better together. I asked her while talking to her about it. Can’t you guys just play nicely together, it make life easier for my husband and I. She explained to me what T-mobile was doing which was helpful. I know that T-Mobile is at least trying something. She told me have my husband call the other company and complain to them because it seems like it a problem between us both. Hopefully they will get this problem fixed soon and start working like a well oiled fitness equipment