Acer desktop computers
Well normally I do not write about things I do not own. My husband owns the Acer computer, I have used it a couple of time and at first they seemed like a great brand for a cheaper computer. I was impressed with how well it worked at first. Well Hubby has owned it for 9 months now, and the beginning of this month the hard drive stopped working.
My husband got a 2 yr extended warranty. Okay what’s the point of a extended warranty when it doesn’t cover anything. The geek squad at Best Buy told hubby that his recover disk was not working, and he would need to contact Acer. They had to replace the hard drive because it stop working, which is why it shut down on it own. Okay no big deal we thought, shouldn’t be to hard to handle calling them and giving them the information they need.
Ha, they wasted over a hour of my (our) Cell phone minutes, and hung up on hubby at least twice. Okay finally we get a rep who helping him, and at the end of the call she informs my hubby there’s a charge for the disk because they only warranty software for 30 days. Wait a minute, the hard drive stopped working the software would have been fine had that not stop working. By the time shipping and handling was covered hubby spent close to 33.00$. I do not feel it is right for ACER to charge my hubby for a replacement software CD, because it is their fault the hard drive failed. There was no virus in the computer, the Hard drive stopped spinning correctly. Now that being said if someone loses the software because they have to replace the hard drive in under a year ACER should make good and send out the CD to hubby for free with an apology that he lost everything including his book he was working on.
We are hoping our Rabbi who knowledgeable in computers can help hubby get his novel out of the computer. I hope they can get his work out, hubby worked very hard on that novel. Hopefully he will learn to back up his data, speaking of that my Toshiba needs to be backed up for the data again….. Been a couple of months. It’s amazing I have had my laptop for 4 years now and never once has it crashed, to the point of needing a new hard drive. Something tells me when I give it to hubby it will die on him.. Hubby seems to kill computers, he owns then and they just want to die.
Now I know my husband didn’t do anything to his desktop because he got a good virus scanner, one I am hoping to get the internet security version of, for my two computer. It would give us 3 copies so we could put it on this computer also for hubby.
I was thinking about making my next computer possibly a Acer if I decided building my own would be to expensive but now with what happened this past week, no thanks I wouldn’t recommend them to anyone. If they aren’t going to stand behind their hard drive and make things right when it crashes they don’t deserve to be recommended to people.
