Cub Foods is a local grocery store here in Bloomington. Tonight my husband and I decided to stop on our way home from meeting a friend. Hubby needed some drinks and combs, so we stopped and got that. I bagged up everything and didn’t realize he didn’t grab the combs and neither did I. So I called them right away within 10 minutes. 10 minutes is not that long to call them to find out if the combs where lift behind. I got a hold of customer service and indeed they said we lift them and to come back and pick them up. Okay no big deal.
What surprised me is their practice at Cub Foods, I am sorry I believe it stealing and have to admit I am very disappointed in them. When we had gotten to Cub Foods, I went to the same register I checked out at and was told to go over to Customer Service so I walked over there, thinking the combs would be there. Wrong! They told us to walk back over and grab them from the shelf and we could have it. I asked why was the item restocked when it had been purchased and paid for. I am sure if I were to buy satellite radios from Best Buy or somewhere like that they would hold on to it until I got back to the store. But I am pretty sure if Cub sold something like that they’d restock it and oh yeah to bad we won’t credit your account we’ll get double pay for what we done.
Personally I think when a person purchases something it aught to not be placed back on the shelf for at least 24 hours, this way when a person walks away from what they bought it’s not lost to them. Grant it when we came back they made sure we got a package of combs but still the principle is that they reshelf a item which was purchased already, and we all know they weren’t going to credit our account. This in my book is as bad as stealing or being dishonest and I do not like it when companies are being shady with me. In this economy we need upstanding companies which can be trusted! I do not feel I can trust a store like Cubs now with what has happened.
Ma’am, I can honestly say your item WAS NOT put back on the shelf. I work at a Cub foods, in the misplaced item department. I know it can take up to a week or two for an item to be put back on the shelf. It was put in a number of bins close to the registers, or left under the cashier’s register. It might have been too busy for the cashier to leave their other customers to help you out, dig through all the other crap people didnt want or carlessly left in another location of the sore. You paid for the item, this is not stealing, if anything, it should show how trusting Cub foods is with its customers. Your anger and comments are irrational and, frankly, stupid. I’ve worked in retail with customers all my life, and have met many people like you, who take out fustrations in their life on innocent cashiers, who do not get paid enough to deal with “customers” like you.
From your story, it sounds like all you would like is something for nothing. Please, save your “I wat free stuff for walking 15 feet” for a time when you accually need it!
Ayla,
I am sorry but when I went back she had no customers, just like she had none when I came to her line earlier. From my story it sounds like I am a displeased customer. Frankly, if the combs where placed in a misplaced item, I would have gladly looked for it myself.
Firstly I never took my frustration out on the cashier, or anyone there. I was annoyed that they told me they reshelved the item. They could have told me they placed it in a misplaced item area, and didn’t have time to help me go through it, and to go ahead and take it from the shelf.
No I do not want nothing for free, because I have worked several retail positions. Frankly I think your rude, and if I had to deal with you, I would write about it too. People write about customer service they don’t apprecaite probably more then good customer service. Frankly, I don’t get paid enough to have the store try to resale the product I bought and paid for and not give credit for it.
Grant it yes Customer service had us go back and get a package from the shelf that was nice of them. I would have been more upset if they hadn’t done that. Frankly I do not trust that they have a misplaced item storage area under the register. The reason why when I was talking to the lady at the customer service center she told me we don’t have room to store items lift behind so we reshelve them. So it clear that not all Cub Foods seem to have the same policies, and it clear that some might be better suited. I am sorry It was only 10 minutes between the time we lift and came back, so frankly the package shouldn’t have been that hard to find if it was there, and I would have been more then happy to wait for the cashier to have time, if she actually had any customers.
Frankly, I don’t nothing free, but hey I make less money then you cashier people, and I know this because I have a few friends who work for stores now too.
Frankly you people are not innocent and can be the rudest people for absolutly no reason to unsuspecting customers.
It’s amazing how crapy people in customer service get away with treating their customers. Sad thing is you claim to be one of their workers and your calling one of their customer stupid. Well I guess I will go to Rainbow, or Lunds for now on. Hopefully others who read this commit will leave Cub Foods. All I can say it what both of their workers told me that day, and it’s clear Cub Foods has not learned how to treat their customers and their company policy is not one I want to stand by!