Archive for October 15, 2009

Spent 5 hours in phone with Tech Support

Wow is all I can say, I honestly think the problem is on the school side now because LOL they never fix the problem I called in for; however, they did fix a virus and some repeated files. So I can not complain or get to mad. The first guy I had was a level one, and he did everything he could think of, same thing the level 2 guy did and got no results. Level 2 guy tried a couple of things with me and it didn’t work finally I ended up giving him control over the computer. Thank Goodness my college tech does this for free because I would hate to see my bill. In the end I am happy with the tech support, because they fixed the problems I had which had nothing to do with school, but had to do with school, because if this computer crashes I don’t have a backup for three weeks, and I start class on Monday.
I keep nice with him while he was looking for things, and he was nice, at the end of the conversation we both agreed that we did not want to repeat this again. When I started the call, I told him I am a little frustrated because my book won’t unlock for me and now I can not get my reading and I need to do homework. I schedule my homework out which later in our call I told him, so I just might end up being the first call to tell them something wrong. My joke is, if something needs work it’s always bad, takes a long time. When I break things I break it right.
He asked me if I used an other computer along with this one, I told him yes, but that with Best Buy because that was overheating and I was having some other problems. Right now would be a good time for me to invest in something like a Corporate usb drive, One that I can divide in half and use part for the laptop and the other part for the desktop.
The guy I had was impress with how I remained pleasant and didn’t get angry at him. I joked and told him maybe because I get to throw around children all day long. I work with Autistic children, and some of them like the ball pit. My favorite part of the day sometimes is Big GYM or when a kid gets something they been working on and finally succeeds. I joked with him working with children make me more patient because I have to be. I don’t know, I think the reason I didn’t get angry at them is because they didn’t seem stupid, they took the steps they needed and found 2 things causing me trouble and fixed it at no charge. Why am I going to complain and be rude when they are helping me fix a problem in the first place, which speed up the computer, and stopped a error message every time I used explore. He suggested I uninstall Foxfire and reinstall it to make it play nicer with school. I have a very old one, and I don’t use this enough so getting updates is like playing a joke on myself. I’ve updated it. He told me don’t import from Explore because that will cause me trouble if something bad on it. Okay I can give that a try. I am so happy my computers running better and he fix what I didn’t get to. I was trying to figure out the error message and when he and I worked together on it, and he got files to not be invisible that when I saw the program causing the error message, that one was a phishing one trying to still my info.

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