I would like to know what they were thinking when I made my reservation. First I told them we had a 88 year old, and he had a mental health dog. I assumed they had a elevator. I wished I was told that they didn’t because I would have asked for the bottom floor. The other problem is I like to know why they put me next to a bunch of smokers in a single room. This is not a good thing. My asthma is horrible right now and I am still recovering from my allergy attack there. I was just getting over one so now I caught a cold. I honestly do not think the guy who check us in ever smiled once, when we saw him.
Everytime we left our room our cards where deactivated. Now that was frustrating, then he tried to blame it on the cell phone, okay I keep my cell phone on me and all my credit cards and other like cards in my wallet and keep my cell phone near it and never have had troubles. My husband wasn’t happy that we was moved far apart from each other but I knew we wasn’t going to be close I just didn’t realize it was like on the other end of the property. I am disappointed in the whole customer service experience, they did not seem to be interested in trying to make my husband happier for his stay. The call center when I was making my reservation didn’t communicate well with me neither. I would say customer service needs major improvements.
The hotel it’s self was okay, the rooms were clean and well kept, although I found a couple of bugs. I wasn’t happy about the bugs but there was no bed bugs that I found so I didn’t mind it too much. Maybe next time we see hubby sis we will get a RV for rent and then need to look at rv insurance quote, which will probably end up being way more expensive then a hotel. Next time I will look at travel lodge or something else. I will never stay at another Days Inn. Personally I do not think the price of their rooms is worth the value we got. The rooms where over priced for the amount of trouble experienced at the hotel the only thing that worked well for me was the internet.