It is simple to say what is being thought, sometimes it might be best to just bite the tognue

It is simple to say what is being thought, sometimes it might be best to just bite the tognue


  • Category Archives Customer Service
  • Still no bed from Sears

    Posted on by Gav

    First I called the delivery people, who told me that it wouldnt be for a couple day, I told them how unacceptable it was. Eventually they told me they could have it to me tomorrow but couldn’t give me a delivery time. The Oh well it on the truck still and we have to bring it back in and put it on a new truck…
    Again I was irritated why do I have to wait to find out when this bed gonna be here. (writing this while tired, been up since 5am) So, I called Sears cooperate. I told them I wanted to speak to the manager of customer relation because I was very displeased with their services. They sent me to a customer case manager, when I explained the situation and told him, “This is unacceptable, to be treated this way as a customer” I also let him know I didn’t want to shop at Sears anymore because of all the I do not care attitude, and notice on their Facebook there was a bunch of complaints all similar to mine. I had explained to the person that First I got told between 515pm and 715pm, no bed, so at 730 I called and spoke to someone with a I don’t give a rip attitude, telling me it would be around 1030pm that the bed would be here….. and ect that already been said here. I made it very clear that it was unacceptable and them calling me FIRST, to explain the situation would have prevented me from become irritated. Occhiali Ray Ban
    The customer service manager wasn’t pleased to hear what I had went through. I explained to him, I stayed home the entire time waiting for the bed. I kept dad up to midnight because we was waiting because I was still expecting the delivery guy to come since he said he would be here. I let him now that I took away dad night out to eat last night because we was waiting for Dad’s new bed something he need today not in a couple of days. I told him that I wasted 7 hours just waiting for them to be here with the bed. Now I am being told that this wont be delivered and with out a time. The attitude of “ I don’t care, or Its not my problem.” He apologized and agreed we should not have experienced it. He listen to me.
    His resolution was to call their Delivery Solutions, and find out why and see if they could make the delivery better. I spoke with a manager at their delivery place, which I was connected to, who told me that he agreed that they had missed up and that it was unacceptable what had happened. He put a 50$ credit for me on my rewards points. Not sure if I want to get anything form Sears right now but maybe I use it for something that I want.. Shoot I still don’t want to give them my business even though Corporate was more listening. He told me that they would tried to make me one of the first people to get the delivery. I would much rather be up early in the morning at least if they run 7 hours late, Dad might actually get a good night sleep. And I am gonna try to get a few hours of sleep. I honestly don’t feel good I didn’t sleep good and three hours of sleep probably is not enough for me right now.
    I will say this I realize there are other people on their delivery routes, and that they have to meet those routes too. I honestly think when a company screws up the way Sears delivery did, they should make contact the customer not the customer contacting them. I also think that the should get the items to their customer the next day, and not tell them they have to wait anywhere from 1 to 3 days. Yes they have other people to deliver to but the customer who is like me should be taken care of in a timely manner, especailly when it something important like a bed or refrigerator. Things that a person really can not do with out.
    Dad will be 92 in August, he a WW2 vet, and has Alzhiemers and dementia so taking away his dinner because of the oh gee we dont have to meet our delivery times, is not acceptable. Yes I fed him dinner but Monday been our go out to eat so dad can have some socialization and get out of the house. This did not happen. So thanks Sears. At least today I can take Dad out for dinner…. For sure I’m not gonna plan something when Sears should be here. I am gonna try to get some sleep hopefully Dad stays a sleep till I decide to get up. I’m tired and actually feeling sick. I will be updating once we get the bed.


  • GameStop Clackamas Mall 2nd floor

    Posted on by Gav

    My husband and I have recently visited this location a few times. The people there are always friendly and helpful. Right now they have some specials on trade ins and we had a few of those. I was surprised to learn they no longer take any PS2 or Xbox games, i guess they are simply to old. We have a PS3 which is backward compatible with everything we have and it’s nice to have this feature, to bad Sony changed this to being only PS3 games. For the most the employee there seem knowledgeable but when they do not know the answer to our questions they will look it up or try to find a answer for us.


  • Winco Foods Customer Service

    Posted on by Gav

    My husband and I had a misunderstanding last night because of the customer service. They had ignored my husband and several other customers who where behind him. They decided it was more important to talk about things with a other like where to rent or just stuff they could have talked about during a break. My husband called in to complain and it was the manager who acted like this to him. So he hung up the phone. I am not sure what will happen but he contacted cooperate. I think Winco here needs to take some customer service lessons from triangle direct, they seem to have great people there and well treat their customers better.


  • Hannah Society

    Posted on by Gav

    I am glad I found this program! They are located here in Portland Oregon and Vancover Washington, its a nice program. They adopt out cat, dogs and other pets and they have a program where all the vet expenses are covered if you pay a monthly fee. Our monthly fee for blue is 74 a month but if i have to take him into the emergency vet it’s covered. Blue is actually 40& higher because he has preexisting conditions. He is allergic to fleas, what they do not realize is I am to allergic to them, so is my father in law dog, so I have to keep the house clear of fleas, or my asthma gets bad and shadow will chew herself bold. Well after a year if they find out Blue isn’t using as much as they assumed he would my charges will go down. part of the reason why it’s so high is because he needed to be Neutered to and have a chip put into him.
    Here’s the biggest thing I do not like. When he went in for surgery they had him for 1 1/2 days. This is not a program I could put dad mental health dog on because that simply to long for his dog to be out of the home. The other thing that scared me was when we brought him home, i didn’t know who to call and blue was wheezing. I called Hannah main number and they had the emergency nurses number so I called them. I told the guy on the phone what was happening and found out this is sometimes normal for a cat to wheeze after surgery well Otis never did neither did Shadow after their dental work at my other vet. That was unsettling I was worried I was gonna have to rush Blue a good 20 minutes away from here.
    Blue handles the car ride well. Overall i am happy with hannah and I think when I decide to adopt a cat I might go to them to do it.


  • Another visit with Petco

    Posted on by Gav

    I have to say I am greatful for Petco in Happy Valley, recently I went in there to talk to a nutritionist well actually I went in there looking for better for for shadow and she helped me find it. I decided I would go back for my cat Otis, he got diagnosed with Kidney Failure. I am having a very hard time dealing with this, he like a part of my family. He even setting in my lap, which he hasn’t done much lately, but sometimes he likes to come and seat there for a bit and I will let him. Well our normal person wasnt there to help, but they had a person who was fairly knowledgable in cat food, this was helpful. I told her my situation and that I needed a food between 25 and 26% or as close to it on protein, and that it had to be grain free, because of where the cat eats and my wheat allergy. We found a cat food that is grain free and at 27% protein. She also helped me find a supplement and canned cat food which would be good for otis that Otis enjoys more then the other one I bought him a few days ago.
    She spent a lot of time with me and my husband and I really felt like a valued customer.


  • The Rendezvous Grill & Tap Room

    Posted on by Gav

    The Rendezvous is located in Welches Oregon about a hour away from where I live. We wanted to take dad up to Mount Hood or at least close to it, a little disappointed in the view but they never claimed to have one. They wouldn’t have any reason for houston fence company because there are no fenced in areas, it’s pretty woodesy and beautiful there. It’s located in a touristy type of area. The decor is pulls you back several years, kind of almost rustic. It is a very small restaurant. The bar you have to walk through a fairly long hall which has the mens and womens bathrooms between it. A bookself with products for sale, and a couple of chairs. The dining room is small, not very many tables but they also have outside dining.

    The food is pretty good. I wouldn’t say it’s the best food I have ever had. The best part of the restaurant was their homemade Ketchup sauce, and other sauces wow they was very good. They do not use any gluten in their soups for thickening so if something normally wouldn’t have gluten in it they let it simmer down to get the thickness to the product. I had a gluten free hamburger it was pretty good. I can not complain I loved their pickled onions that they had on it. It was all good. The burger was well seasoned.

    The morning before we went I called to make sure they could handle a pork and gluten allergy. Sometimes smaller restaurants struggles with that. I spoke with the chef and she understood the concerns and shared with me how she handles the products. She even let her staff know I was coming. So they where aware of me before I came in. This is a good thing because it means they are very aware of food allergies and what they do. I can say I didn’t have any trouble after eating there they did very good.


  • Crave Ice cream Sandwich

    Posted on by Gav

    Yesterday my hubby and I made a trip out to Crave, our local gluten free baker where in Oregon. We found out about her because of cubcake wars. So good luck Crave Owners bring home the price. 🙂 Milk has been a problem for me, because my stomach been a little sensitive lately. So I picked their ice cream sandwich with coconut milk. Wow I was surprised it wasn’t ice like I thought it would be, it was nice like real milk ice cream. My goodness it was so big I thought I might need a trailer hitch to bring it home. Well I ate that one in the car, but it’s bigger than any ice cream sandwich I have ever had before.
    What I like it was yummy, it was with out milk.
    what I didn’t like, was the pain my tooth told me about after eating the ice cream. But not their fault, I was warned about cold items.


  • Home Depot in Happy Valley

    Posted on by Gav

    The other day we stopped at Home Depot, we needed to pick up a couple of things for the grill. At least we didn’t need any high power led, we had to impervise for what I needed because they didn’t have the exact thing. That was okay I am a woman who knows how to make things work for me. The person who helped us find what we was looking for what very helpful. Our person at the register I wouldn’t have minded a couple more minutes chatting with her.


  • Like night and day

    Posted on by Gav

    We went back to best buy, for a tablet a couple of weeks ago, after I got my money from fed taxes. The first experience when I was shopping around was horrible, at best buy I was treated rather rudely by someone. the guy was arrogant and just didn’t get customer service. When I got my money we decided to try best buy to look at what they had again. We decided to allow one of the personal on the floor to help us before getting a manager to help us with finding what we wanted. We got someone who knew how to speak to me and my husband both and who understand the one spending the money isn’t the one wearing the funny t shirts it’s the one who gonna give you your sale or not. Well he did great, talked about 2 different tablets after listening to what I wanted, and suggested one he felt would be best for me. He was right with his two suggestion. I lift best buy happy with my experience. I like my tablet a lot too so he did a good job.
    What he did well was listen to what his customer wanted in the product.
    Made recommendations of products.
    Made eye contact with both my husband and I.
    Spoke to me and found out what I wanted it, not asked my husband what was wanted. This made me feel like a valuable customer.


  • AT&T In Clackamas Mall

    Posted on by Gav

    My husband and I decided to stop in AT&T. He wanted to see a phone that right now they only have, and we found something I think I might like. I thinking maybe I will go for a tablet instead of a laptop but haven’t determine this yet.
    The person we talked to was very helpful even though we are not planning on leaving our current provider just yet. We might leave them but are looking at AT&T the problem with them is they are about 40$ more and I am trying to save money.
    She was very friendly and helpful so maybe when our contract ends if we leave we might go back to her. Do I recommend AT&T their customer service was good, they are higher price and claim to have the most hot spots. I am not sure I guess it depends on what you are wanting.



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