I have to say that the gentleman and the manager did a great job at helping and wanting to make their customer happy. This has not been a good start to class. My printer crapped out, we lost the recite, and a couple of other things that were probably in the boss we tossed. This time we will not toss the box. Nope. The manager there help my husband and I, they no longer carry the printer I had, so we had to do a return. They let me return the printer ink too. This made things a lot easier because I am now able to get my homework done with out being stressed out. I am hoping this HP printer doesn’t break down too, I have had bad luck with HP as far as computers, so I am wondering if it just might be the brand. Wal-Mart did a good job at meeting the mark and was able to find the purchase we made with some struggles. I am glad because sending it back to HP would have caused me a lot of trouble. I need the printer i have homework assignments due.