I am going to say I am not very happy with urgent care. I am actually angry. I know my supervisor probably heard it in my voice. Couple of things that ticked me off. First, when I got in there I let them now immediately I was injured at work, and brought a form from work stating I was hurt there on the site. I go to Fairview Oxbo clinic in the Bloomington. My company had told me that insurance would cover the bill, and to tell them that it would be covered through workers comp. I told this to the lady who checked me in and because I have no health insurance I got told I had to pay them 75$ because I didn’t have all the information needed for them. I finally told them I came in a while ago with a work related injury the company is the same. It took an other person to do this.
Okay first off I am a part time worker I do not get insurance, Nor do I want my company to give me health insurance because I am part-time and they are a non-profit I’d rather receive a raise in pay then benefits. Now I do agree with if I get hurt at work, than they can pay for the damages. Not trying to be mean. They pay insurance for it. I wonder if they have reviews on workmen comp insurance like they do for auto insurance reviews.
I explained to the person checking me in I work part-time and take care of my father in law I do not have 75$, for something the insurance is going to cover in the first place.
Well she told me to go and use the lobby phone and call work. I called my supervisor, and explained the situation. She got most of the information needed. What ticked me off is that the phone they expect their patient to use the patient has to scream, yet I was not allowed to use my cell phone that would have allowed me to talk in a quiet voice. I told my supervisor at one point everyone gets to hear my business because the only way you can hear me is if I am screaming at you. She told me to give her 10 minutes to figure out and speak to our other in charge. I told her I would go and get my cellphone. On my cellphone I told her there is no reason I should have needed to scream to be heard on the phone with you. I was frustrated. When I am speaking very loudly I sound harsh and rude and normally with my personality it is not a good thing in work related situations. I did let her know I was frustrated by not being listened to when I was explaining to the clinic that workmen comp would cover it. When I went back, someone else helped me and they pulled up the information.
Had they not worked with me I would have went to the place my supervisor suggested. Even though my hubby been there and they gave him stuff he was allergic to, and tried to increase that dose.